Terms and Conditions


The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Katfish. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Katfish or any third party, except as expressly granted herein.

Privacy Policy

At Katfish, we are committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. However, sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations. Please read the complete privacy statement.

Personal information collected by often is limited to name, address, and e-mail address, but may include other information when needed to provide a service you requested. For example: If you choose to make a purchase in on the Website, we will request personal information such as: name, address, telephone number, credit card number and shipping information.

Katfish will not disclose your personal information, without notice, unless required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Katfish or the site; (b) protect and defend the rights or property of Katfish and, (c) act in urgent circumstances to protect the personal safety of users of Katfish, its site, or the public.  Exceptions to the above are only authorized for minimal disclosure of customer contact information (i.e. email address) to Katfish's associates (for the purpose of providing these customers access to new products, promotions, sales, events, etc. that Katfish deems as ethical and relatable to the Katfish brand).

Control of your Personal Information

When you give us personal information, will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Return Policy

Katfish reserves the right to change its payment procedures at any time without prior notice to you.

If needed, how do I Return & Exchange Items?

If you are not completely satisfied with your online purchase, we will gladly accept the return or exchange of unworn, unwashed or defective items, within 14 days of receipt of purchase. Please send original sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid, preferably United States Postal Service (USPS). You will be promptly credited (less the initial shipping charges), and a return credit receipt will be emailed to you (Return merchandise after 14 days of receipt of purchase OR without sales receipt will only be given current store price credit, less the $10.00 re-stocking fee).

To return or exchange an item, please follow these simple steps:

Repack the gift in its original packaging, if possible, with the original receipt and message.

Include your order number in the following return shipping address:

Katfish (attn: Returns)
3952 Haden Martin Rd., Palmyra, VA 22963

For your security, please return your item(s) with an insured courier (e.g., FedEx, UPS, preferably USPS Parcel Post) and retain your receipt. We will not replace items that are damaged due to no fault of Katfish (i.e. items damaged, lost in transit, etc). If you are returning an item because it was received damaged, defective or not the correct item purchased, Katfish will reimburse the return shipping charges in the form of store credit.